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Melissa Pierfelice is an experienced professional with a diverse background in customer service and administrative roles. Currently serving as Lead Multimedia at Intelcom since September 2020, Melissa addresses customer concerns through various platforms to enhance service quality. Prior experience includes positions at NHL Pension Society as an Administrative Customer Service Representative and at Sun Life Financial as an Administrative Assistant and Claims Maintenance Administrator, where responsibilities encompassed report generation, data quality assurance, and training coworkers. Additionally, Melissa worked as a Service Representative on a contract basis at BMO Harris Bank, focusing on processing wire transfers and contributing to the implementation of a new transfer platform.