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Melissa S. has a varied work experience. Their most recent role is as a Client Success Manager at Integris, starting in November 2021. Prior to that, they worked as a Customer Success Manager at Pro-Vigil Surveillance Services from June 2020 to October 2021. From October 2019 to June 2020, Melissa was the Manager of Voice of Customer at Taco Cabana. Before that, they held the position of Customer Service Manager at UDP, Inc. from March 2004 to October 2019.

Melissa S.'s education history begins in 1999 when they attended Hallmark University. Melissa completed their studies in 2000 and obtained an Associate of Science (AS) degree in Accounting and Computer Science. In addition to their formal education, Melissa S. has also obtained several certifications. In May 2022, they completed a certification titled "A Design Thinking Approach to Putting the Customer First" from LinkedIn. Melissa also obtained a certification in "Unconscious Bias" from LinkedIn in the same month. Furthermore, in July 2022, Melissa S. completed a certification in "Customer Service: Problem Solving and Troubleshooting" from LinkedIn.