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Jenna Smith's work experience begins in 2013 as a Cashier at Fiesta Mart, Inc. Jenna then worked as a Human Resources Assistant and IT Technician Intern at Service Corporation International from 2014 to 2015. From 2015 to 2018, Jenna worked as an Office Coordinator at Control Risks. Jenna then returned to Service Corporation International and worked as a Support Analyst from 2018 to 2021. Most recently, Jenna has been employed as a Support Desk Technician and System Administrator at Integris since 2021.

Jenna Smith attended Houston Community College from 2016 to 2018, earning an Associate of Computer Science degree with a focus on Cyber/Computer Forensics and Counterterrorism. Prior to that, from 2012 to 2015, Jenna completed their high school education at Cesar E. Chavez High School. No specific field of study is mentioned for their high school degree.