ÂÜÀòÂÒÂ×

Jamie-Lea Divan is currently a Sr. Operations Manager at Integral Consulting Services, Inc. Jamie-Lea has experience in managing call center performance metrics, optimizing automated dialer applications, and generating various reports to aid in managing call distribution and staffing resource allocation. Prior to this, Jamie-Lea worked as a Project Controller and Site Lead/Help Desk Specialist/Trainer at Akimeka, LLC, and as a Business Analyst at Acuity Consulting, Inc. Jamie-Lea also has experience as a Documentation Specialist in the Army and holds a Masters in Homeland Security and a Bachelor of Business Administration degree.