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Bernardo Paredes is an experienced program manager at Integral Care in Austin, TX, specializing in Child & Family Services within the YES Waiver Program since February 2020. Previously, Bernardo served as a mental health counselor at Capital Area Counseling and held multiple roles in customer success and account management at DoctorBase and Kareo. Experience includes managing customer accounts, training clients on marketing solutions, and addressing technical issues. Bernardo's extensive background in medical billing and customer advocacy spans roles at Blue Cross and Blue Shield of Illinois, where responsibilities included processing claims and improving departmental efficiency. Educational qualifications include a Master of Arts in Clinical Mental Health Counseling from St. Edward's University and a Bachelor's Degree in Psychology from The University of Texas Permian Basin.