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Diana Ha is a skilled Business Service Coordinator at INTEGRA Technologies since January 2019, overseeing projects to ensure timely and budget-compliant completion, managing reports for quality assurance, and reorganizing standard operating procedures for enhanced efficiency. Responsibilities include preparing customer quotes in Netsuite, compiling purchase order and sales order information for invoicing, resolving customer issues, training administrative assistants, and handling collections for overdue invoices. Previously, Diana worked as a Front Desk Specialist at Baylor College of Medicine, where certification in the EPIC program facilitated the management of patient check-ins, insurance verification, payment collection, and appointment monitoring in a high-volume healthcare environment. Diana holds a Bachelor of Business Administration from The University of Texas at Dallas and has prior educational experience at Wharton County Junior College.