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Sarah Ware is a Senior Consultant at Intact Technology, with experience spanning over 15 years in enterprise systems monitoring and professional services delivery. Prior roles include Senior Technical Consultant at Micro Focus, where expertise was developed in ITOM solutions, and Sr. Engineer at Macy's.com, focusing on administration and implementation of various monitoring tools, including Microfocus Ops Bridge and Splunk. Sarah has also held positions at Delta Dental, contributing to Unix systems engineering and support, as well as leading initiatives for team development and mid-level support for Unix administration.