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Martin Bowen has extensive experience in technical support and management within the technology sector. Currently serving as the Manager of Application Support at Instructure since November 2015, Martin has focused on restructuring support departments and integrating teams to enhance overall performance and adherence to service level agreements. Previously, in various roles at Instructure, Martin supervised a team of up to 80 support engineers, utilizing Salesforce Reporting tools for performance management. Prior experience includes positions as a Technical Support Engineer Team Lead at Unisys, a Helpdesk Technician, and a Quality Assurance Technician at Allegheny Technologies. Martin's early career includes military service in the US Army, where Martin trained as a Computer and Network Technician and Diesel Mechanic, with education focused on Information Technology Support.