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Hristo Popov is an experienced IT Technical Support Team Leader at Instructure since November 2016, responsible for managing daily operations, task delegation, issue escalation, and maintaining comprehensive records in a web-based ticketing system. Prior to this role, Hristo served as a Product Manager at Ozone.bg from April 2015 to September 2016, where responsibilities included product line updates, market trend analysis, inventory management, and collaboration with marketing teams. Earlier experience includes positions as a Sales Assistant at PCStore.bg and MULTIRAMA, focusing on customer relations, technical support, and merchandise recommendations. Hristo also holds an education background from SOU "Vasil Levski" in Velingrad from 1996 to 2008.