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Daniel Jatto is a seasoned professional with extensive experience in technical support and management. Currently serving as a Senior Support Engineer at Instructure since October 2020, Daniel previously held the role of Technical Analyst at Barclays from March 2013 to September 2019, where responsibilities included Tier 3 application and database support for a multi-currency banking platform across EMEA regions. Daniel has also worked as a Business Lending Manager, aiding small and medium businesses with unsecured finance, and as a Senior Sales Advisor at EE, overseeing operations in a busy retail environment. Daniel Jatto holds a Bachelor of Science in Mechanical Engineering from The Manchester Metropolitan University, earned between 2005 and 2008. Key areas of expertise include process automation, incident management, continual service improvement, and DevOps.