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Jason Muscat is an experienced Call Center Manager at the Institute on Aging since January 2020. Previously, Jason held the position of Site Support Hub Manager at Kaiser Permanente from June 2016 to March 2019, where leadership included directing operational activities of Epic clinical applications support for four facilities, managing a team for Tier 1 and Tier 2 support, and executing efficient end-user support. Jason also played a key role in implementing the ServiceNow CRM platform and developing an automated call distribution model, enhancing resource utilization. Early in Jason's career at Kaiser Permanente from January 2008 to September 2015, Jason was the Lead Site Support Specialist, directing a team to provide end-user support for KP HealthConnect in East Bay medical offices. Jason holds a Bachelor of Arts in Sociology from Georgetown University and a Master of Arts in Counseling Psychology from the University of San Francisco.