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Melanie Coles has extensive experience in operations and visitor services, currently serving as the Head of Operations & Visitor Services at the Institute of Contemporary Arts since May 2013. Prior roles at the Institute include Head of Visitor Operations, Senior Operations & Visitor Services Manager, and Operations & Visitor Services Manager, along with an earlier position as Programme Assistant. Previous experience includes commercial development administration and hosting at the Barbican Centre, and event assistance at Roundhouse Trust. Melanie's career also encompasses production, writing, and technical coordination for media organizations like CiTR 101.9 FM, Discorder Magazine, and CTV News, as well as a position as Consignment Manager at Zulu Records. An educational background includes a Bachelor's degree in Media Arts from Emily Carr University of Art and Design, earned between 2003 and 2008.