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Karen Moon is a Programme Management Officer at Institute for Apprenticeships since April 2019. Prior to this role, Karen was a Senior Quality Analyst at First Utility from February 2010 to March 2019. Karen also worked as an SME Account Executive at First Utility, where Karen was responsible for managing group account customers and the Sales Team. Karen has experience as a Portfolio Manager at E.ON, where Karen had a portfolio of SME business customers. Karen holds a BA (Hons) in Social Policy from the University of Portsmouth.