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Tristan J. Lawson is a skilled IT professional with extensive experience in technical support and help desk operations. Currently serving as Help Desk Technician II at Instinct since February 2023, Tristan assists users with Tier I and Tier II computer issues while managing a growing network of up to 650 nodes. Tristan has held various roles, including IT Specialist at Together Credit Union since 2015, where support encompasses hardware and software troubleshooting. Previous positions include Helpdesk Support Specialist at The Doe Run Company, Web-Hosting Technical Support Specialist at Network Solutions, and ATM Network Support Operations Analyst at Bank of America. Tristan's background in customer service also includes roles at CACi and The Tech Guys, along with a professional basketball career with the Leicester Riders and Westfield Sharks basketball teams. Tristan is an alumnus of Missouri Baptist University, which attended from 2001 to 2003.