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Brad Scott is the Senior Director of Customer Success at Instant Financial. Brad has been with the company since June 2018 and in their current role, they lead the Customer Success and Customer Support teams to improve the experience for both corporate clients and cardholders.

Prior to joining Instant Financial, Brad was the Senior Director of Customer Experience at Mogo, where they led a team of 90+ professionals dedicated to optimizing Mogo’s sales and service experience. Brad also worked as the Senior Strategy Manager of Customer Experience at TELUS, where they were responsible for developing future-focused customer experience strategies and associated programs to drive likelihood to recommend metrics and reduce customer and team member effort.

Brad has also held positions as the Senior Product Marketing Manager of Loyalty and Retention at Sage and as the Director of Customer Experience at Coast Capital Savings.

Brad Scott has a B. Comm from Memorial University of Newfoundland, with a specialization in marketing.

Gerard Farrell - Customer Support Representative, Jennifer Stanley - Customer Support Representative, and Darcie McBeth - Customer Success Manager report to Brad Scott. Some of their coworkers include Jeff Camp - CFO, Kyle Cogger - Director of Product, and Kevin Falk - CTO. Brad Scott reports to Alaa Pasha, CEO.