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Monica Neelam has a diverse work experience in various roles and companies. Monica started their career at WINIT Software as a Senior Business Development Executive from September 2011 to March 2013. Monica then joined Intuit in June 2013 as a Campaign Manager, responsible for partnering with external marketing database partners and validating the integrity of the marketing database. In July 2015, Monica joined Instamojo as the Head of Channel Partnerships, where they managed team, merchant onboarding, acquisition and retention. Monica later transitioned to the role of an Associate Product Manager at Instamojo in February 2020, focusing on product roadmaps, customer journey, user experience, A/B testing, and product strategy. Throughout their career, Monica demonstrated strengths in team management, online payments platforms, API integration, and agile methodology.

Monica Neelam began their formal education at St. Mary's Girls High School from 1995 to 2004. Monica then pursued a Bachelor of Engineering (B.E.) in Computer Science at Sree Kavitha Engineering College, completing it from 2006 to 2010. Following this, Monica pursued a Master of Business Administration (M.B.A.) with a focus on telecom business from the International School of Telecom Technology & Management, completing it from 2010 to 2012.