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Hong Zhu is a seasoned professional with extensive experience in the airline industry, currently serving as a Senior Developer at American Airlines since February 2022 and as a Senior Cognos Analytics for American Airlines at Ntelicor since November 2020. Prior to these roles, Hong Zhu held various senior business analyst positions at Sabre Airline Solutions from 2007 to 2020, focusing on customer experience management, data-driven applications, and revenue optimization. Notable achievements include creating integrated business rules to enhance customer experience, developing real-time business intelligence reports, and winning recognition for excellence in intelligence exchange implementations. Hong Zhu also has a strong foundation in network engineering, having worked as a Network System Engineer at Nortel Networks from 2002 to 2007, and holds a Master's degree in Electronic Engineering from the University of Bridgeport.