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Gloria Urbano is an experienced professional in operations and client management, currently serving as the Directora de Operaciones y Gestión de Clientes at Inspiring Benefits, an Aon company, since November 2015. Gloria has a strong background in client relationship management and loyalty program development, evidenced by previous roles such as Gerente de cuentas y servicios al cliente at PSM, Directora de cuentas at CREEMOS CREAMOS NRG, and various positions in account management and marketing at companies like Mas Data, GRUPO SIM, and MRM DIRECTING- GRUPO MCCANN. Gloria holds a Master's degree in Online Marketing from Kschool and additional qualifications in Social CRM, Visual Thinking, and Marketing and Advertising from various institutions. Skills include conceptualizing and managing loyalty and incentive programs in both B2B and B2C contexts.