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Jeff Swanson is an accomplished professional in customer success and account management, currently serving as the Head of Customer Success at InspereX since August 2021, where a Customer Success framework was developed that led to a 50% increase in operational efficiency. Prior experience includes the role of Director of Client Success for North America at Kyriba from July 2017 to August 2021, where initiatives resulted in a 110% net revenue retention and a 27% year-over-year growth in referral business. At ACTIV Financial Systems, Inc. from December 2011 to July 2017, Jeff Swanson managed key relationships with C-level executives and consistently increased personal book value. Before that, as Risk Management Supervisor at Marsh Consulting, Inc. (October 2009 to December 2011), Jeff identified properties and assessed their risk values. Jeff Swanson holds a Bachelor of Science in Business Administration, Finance from the University of Tennessee, Knoxville.