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Abbie Ruggieri is an experienced IT Project Manager currently working at Insomnia Cookies since April 2022, previously holding the position of L2 Helpdesk Technician. Prior experience includes serving as a Business Analyst at Excelacom and a Technical Support Specialist at BD, where responsibilities included providing multi-channel technical support and documenting service requests in CareFusion SAP CRM system. Ruggieri has also worked as a Service Desk Analyst at DXC Technology and Atos, supporting Nissan, Chrysler, and Nike accounts, as well as holding positions at Sitel and Alorica, focusing on technical support for HP printers and AT&T U-verse respectively. Abbie Ruggieri holds a Bachelor's degree in Electrical Engineering Technologies from Saint Louis University, earned between 2003 and 2008.