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Heather Phillips has been working in various roles within the customer care and sales and marketing field since the mid-1990s. Starting as an Office Manager at ASAP Screen Printing, Heather later transitioned to roles such as Sales and Marketing Specialist at Insight Homes. Currently, Heather serves as the Director of Customer Care at Insight Homes, where Heather continues to leverage their skills and experience in ensuring customer satisfaction. Heather holds an Associate's degree in Business Administration and Management from Delaware Technical Community College.