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Rodrigo Rafael is currently a Customer Experience Analyst at Insider Store. Prior to this, they worked as a Car Sales Consultant at Kavak.com from September 2021 to April 2022. Rodrigo was responsible for customer service, negotiation, journey management, onboarding, car deliveries, and training. Rodrigo also worked as an Inside Sales at Mottu - Aluguel de motos from June 2020 to June 2021 where they were actively involved in sales using leads, identifying personas, answering future customer questions, and B2C. Rodrigo also has experience with Octadesk, Idwall, Easycarros, and SQL. From February 2015 to April 2016, Rodrigo worked as a Sales Consultant at Commcenter where they were responsible for sales to B2C and B2B/budget/DANFE issuance. Rodrigo also conducted Credit Analysis and negotiated telephone line plans. Rodrigo also worked as a Consultant of Point of Sale at Samsung Electronics from April 2016 to June 2018 and as a Leading Salesman at Samsung Electronics from August 2014 to July 2015.

Rodrigo Rafael reports to Alanna Vilas Boas, Team Lead, CX. They are on a team with Paulo Carnevale - CX Analyst, Isa Rosseto - CX Analyst III, and Adrian Leal Malta - CX Analyst.