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Olivia Jonsson is currently a Service Delivery Manager at Insentra, with previous experience as a Senior Consultant at Capgemini Invent. Olivia has a background in project coordination and resourcing, with a Bachelor's degree in Informatics from Umeå University and is pursuing a Master's degree in Privacy, Information, and Cyber Security at the University of Skövde. Olivia's responsibilities include managing incident and request processes, creating in-depth reports for performance analysis, and supporting user adoption post-implementation of 365 applications.