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Mohd Norsyahman Mohd Kamal is a seasoned IT professional with extensive experience in technical support and network operations. Currently serving as a Senior Technical Support Engineer at INSCALE since August 2022, Mohd Norsyahman has previously held positions including Support Engineer and Analyst at Datacom, and Application Support Engineer at Neural Technologies Group. Notably, at GlobeOSS, Mohd Norsyahman led the SIGOS Support for APAC clients and managed a 24/7 Network Operation Centre. Beginning a career as an IT Engineer at EraMega Enterprise, Mohd Norsyahman holds a Bachelor of Information Technology from Universiti Tun Hussein Onn Malaysia, specializing in system, networking, and LAN/WAN management.