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As Global Head of Solution Strategy and Innovation, Gautam is responsible for Solution Design, Marketing, and Digital Sales capabilities. Gautam brings a rich and diverse experience of IT transformation by adopting a technology-centric approach to help clients succeed in their digital transformations by leveraging ServiceNow's capabilities and the team's expertise. Gautam has around 20 years of experience in the IT Industry, spreading across Retail, Logistics, Healthcare, and Hospitality industries. Gautam has diversified experience across the Delivery, Pre-sales, and Sales lifecycle.