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Riccardo Bergerone has extensive experience in customer service management, currently serving as a Pensionato at INPS_official since April 2021. Prior to this role, Riccardo held the position of Customer Service Director at DHL Express Italy since April 2007, overseeing a team of approximately 500 internal employees and an external outsourcing partner. Riccardo's career also includes a significant tenure at TNT Express Italy from March 1992 to March 2007, where the role of ICS Director was undertaken.