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Hilwah Rashid has a diverse work experience spanning various industries. Hilwah is currently working at Inova as a Customer Success & Project Manager since December 2022, prior to which they held the position of Customer Success Manager. From 2018 to 2020, Hilwah worked at International Baccalaureate as a Client Engagement Specialist - Global. Before that, they were an Account Manager for Asia Pacific, Middle East, Africa at Mercer from 2016 to 2018. Hilwah's earlier experiences include working as a Research Assistant at Warwick Medical School, where they conducted projects related to testing new treatments and analyzing treatment efficacy. Hilwah also worked as a Pharmacy Intern at National University Hospital, where they led improvement projects and generated ideas for efficient drug dispensing. Hilwah started their career as a Programme Coordinator at National Library Board.

Hilwah Rashid's education history begins with a Diploma in Pharmacy from Ngee Ann Polytechnic, which they obtained from 2010 to 2012. Hilwah then pursued a Bachelor's Degree (Hons.) in Biology/Biological Sciences from Nanyang Technological University Singapore from 2012 to 2016. Afterward, Hilwah attended the University of Warwick starting in 2015, where they completed their Bachelor's Degree. Hilwah then went on to obtain a Master of Business Administration (MBA) in Digital Business and Innovation from IAE Montpellier, which they are expected to complete in 2021. In terms of additional certifications, Hilwah has completed a course in Customer Focused Writing from the British Council, but the specific month and year of completion are not provided.