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Jorge U. Feliz is an experienced On-site Operations Manager at IST Management since September 2009, overseeing management for multiple service departments and ensuring client engagement, process assurance, training, troubleshooting, vendor relations, and technology support. Prior to this role, Feliz served as a Mail Service Coordinator at Ralph Lauren, where responsibilities included managing inbound and outbound mail and conducting safety inspections. Previous positions include Office Service Coordinator at LM Services, LLC, Fax Server Operator at Goldman Sachs, and Electronic Brokerage Customer Service Associate at TD Waterhouse. Jorge U. Feliz holds a Bachelor’s degree in Business Administration with a focus on IT from Monroe College, earned between 2006 and 2008.