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Heather Malang is a seasoned professional in customer service and marketing, currently serving as a Customer Service Supervisor at InnovAsian since May 2023, where responsibilities include managing urgent customer requests, processing sales orders, and supervising customer service representatives. Prior to this role, Heather held various positions at Darigold, including Channel Marketing Manager and Customer Business Partner, where efforts focused on B2B marketing strategies, account management, and performance analysis. Experience at Nestlé and Starbucks further solidified Heather’s expertise in inside sales and account management, while earlier roles at Alaska Airlines and Pagliacci Pizza showcased a strong foundation in customer service and event marketing. Educated with a Bachelor of Arts in Communications from Western Washington University, Heather's diverse background reflects a commitment to driving business growth and customer satisfaction across multiple industries.