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Federica Ferraro is an experienced professional in marketing and back office operations, currently serving in the back office at Innova Finance since September 2022. Prior roles include marketing and sales back office positions at Best Tool S.r.L. and Pentasoft, where responsibilities encompassed content and social media marketing, website content management, email campaigns, design creation, and CRM management. Notably, Federica has also gained experience in customer care, branding, and marketing automation tools. Additionally, Federica completed a National Civil Service role at AIDO, focusing on administrative support and community engagement. Federica holds an Executive Master Certificate in Digital Marketing and Communication from 24ORE Business School, along with a diploma in Foreign Languages and Modern Literature from Università del Salento.