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Sharon Gotter is an experienced research and customer success professional currently serving as a Research Manager at Market Scope since February 2024. Prior to this role, Sharon worked at InMoment, where responsibilities included serving as a Customer Success Manager and Account Manager/Client Success Manager from March 2020 to October 2023. Notable achievements included managing distressed accounts and significantly increasing the scope of a project for Bank of America from $100,000 to $4 million. Sharon's prior experience includes serving as a Research Manager at Maritz Research/MCX from March 2012 to March 2020, where leadership of a multi-lingual project and development of incentive systems were key achievements. Earlier in the career, Sharon held the position of Research and Development Manager at UNICOM.ARC, focusing on public perception research. Educationally, Sharon earned a Master’s degree in Research from Southern Illinois University Edwardsville.