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Emma Hodgetts is an experienced professional in customer experience management, currently serving as VP of Managed Services at InMoment since August 2015, where efforts focus on enhancing experiences for clients by aligning customer, employee, and business needs. Prior roles at InMoment include Senior Customer Success Director and Client Services Director, emphasizing partnerships with global brands to drive business transformation through customer experience. Previously, Emma worked as Senior Consultant for Global Customer Insight at Marks and Spencer, specializing in brand strategy and customer experience optimization, and held various positions at Waitrose, including Retail Insight Manager and Customer Service Department Manager. Emma's career began at Boots as a Buying Assistant. Emma holds a Bachelor of Science degree in Management and Marketing from Alliance Manchester Business School.