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Raquel Balacis Oliveira has extensive experience in quality engineering management, currently serving as Gerente de Engenharia de Qualidade at Inmetrics since July 2019, overseeing a team of approximately 200, including 8 coordinators, focused on software quality testing for clients in the banking sector. Prior roles include Coordenador de Engenharia de Qualidade and Project Leader at Inmetrics, where responsibilities encompassed functional management, client negotiations, conflict resolution, and project financial management. Earlier experience includes serving as Coordenador de Sistema de Tecnologia da Informação at CGI, managing application development and legacy system support for energy companies, and working as Analista de Sistemas at Novartis and Stefanini IT Solutions, focusing on systems support and process management. Raquel Balacis Oliveira holds an MBA in Leadership and Coaching from Universidade Cruzeiro do Sul, along with various certifications in Agile, ITIL, and Design Thinking.