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Rose Smith is an experienced client account manager currently at Inmar Intelligence since September 2022, previously serving as a client experience manager at School Shares from April 2021 to September 2022. Prior to that, Rose held the position of client services supervisor at Main Street Checks for over eleven years, where responsibilities included managing escalations of critical issues, supervising compliance with company policies, and serving as the primary contact for more than 300 key clients, including executives. Rose has successfully implemented and restructured core training programs for both clients and new employees, directed team projects aimed at continuous process improvements, and focused on maintaining strong client relationships, as evidenced by high client retention rates while also coaching and mentoring client services representatives.