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Zachary J. Wallace is a seasoned operations and customer service professional with extensive experience in real-time analytics and supervisory roles across various companies such as Inktel Contact Center Solutions, Goodyear, and Clorox. Currently serving as a Real Time Analyst at Inktel Contact Center Solutions, Zachary J. Wallace compiles data and updates for clients, manages attendance and scheduling using the Verint platform, and coordinates with team members to ensure effective workload management. Previous roles include Operations Supervisor, where Zachary J. Wallace focused on coaching customer service representatives and developing management leaders, and operations management roles that included overseeing daily operations and enhancing customer satisfaction. Zachary J. Wallace holds an Associate’s Degree in Computer Engineering from Miami Dade College and has a solid foundation in customer relations, data management, and team development.