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Nicole Rivera is an accomplished professional with a strong background in call center operations, leadership, and customer service. Currently serving as a Senior Team Lead at The Goodyear Tire & Rubber Company and previously as a Team Lead at Inktel Contact Center Solutions and The Clorox Company, Nicole possesses exceptional skills in team management, performance monitoring, and conflict resolution. With experience as a Brand Ambassador at Anki, expertise encompasses troubleshooting technical issues and providing exemplary support across multiple brands. Nicole holds a Bachelor of Science in Computer Science from Miami Dade College, further enhancing capabilities in a technology-driven environment.