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Melanie Oja is an experienced professional currently serving as a Senior Platform Specialist at Ingram Micro since July 2021, where leadership includes managing a team of eight support associates, focusing on training, coaching, and standardizing responses to enhance customer experience. Previously, Melanie held various roles at Connection from September 2004 to May 2020, including Senior Support Representative and Volume Licensing Solutions Specialist, with responsibilities in purchasing and sales support. Earlier positions include Account Manager at PC Connection, Inc. and Store Manager at Sally Beauty Supply, where oversight of employee training and management was crucial. Melanie's educational background includes studies at Oliver Wolcott Regional Vocational Technical School from 1978 to 1982.