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Samantha Lake is an experienced operations manager currently serving at Ingeus since September 2011, overseeing the Work Programme payment by results contract across 13 operations in London and the East of England, with direct responsibility for P&L and internal performance for over 10,000 clients. Prior to this role, Samantha managed Work Programme sites as a Performance and Delivery Manager and worked as an Employment Adviser at Reed in Partnership. Earlier experiences include serving as a Senior Employment Adviser at Greene King and a Trainee Manager in the hospitality sector, where Samantha focused on performance management and leadership development. Educational credentials include a Law degree from the University of Southampton and a Prince 2 Foundation and Practitioner certification in Project Management from the Knowledge Academy.