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Nazia Anwar is a seasoned IT professional with extensive experience in technical support and system management. Currently serving as a Senior IT Support Engineer at Ingeus since August 2016, Nazia orchestrates comprehensive desktop, systems, application, and network support, ensuring adherence to KPIs and SLAs while conducting nationwide IT audits and field support. Previous roles include IT Support Analyst at Birmingham Children's Hospital NHS Foundation Trust and IT Support at SCC, where technical assistance and issue resolution were primary responsibilities. Nazia held various positions at Fujitsu, Logica, and Virgin Media, including Service Controller and Change Manager, demonstrating a strong ability to manage change and provide technical support across multiple contracts. Educational achievements include a Master’s degree in E-commerce and a Bachelor’s degree in Information Technology from the University of South Wales.