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Julien Bernigaud has extensive experience in IT support and management roles. Julien currently works at Ingenico as the Global Cloud Operations Support Excellence Lead, where they oversee cloud operations and provides L2/L3 support for various cloud-based solutions. Julien is responsible for organizing and driving support activities, managing the support team, and contributing to continuous improvement efforts.

Prior to Ingenico, Julien worked at EY as the Western Europe & Maghreb Support Regional Lead and Associate Director, as well as the France IT Assistant Director for On-site Services support. Before that, they worked at Cargill as a Senior IT Analyst Support Infrastructure - Team Coordinator, where they managed a team of 10 people and provided technical support and advisory services for various IT infrastructure components. Julien also has experience as an IT Analyst at BLV Multimedia, where they were involved in IT service support and management, including software design and implementation, infrastructure maintenance, and customer support.

Overall, Julien has a strong background in IT support and management, with expertise in cloud operations, team management, problem resolution, and continuous improvement.

Julien Bernigaud holds a Bachelor's degree BAC+5 in Information Technology Expert, which was obtained in 2015 from SUPINFO. Prior to that, they earned a Bachelor of Science in Information Technology with a focus on Information Technology Security from CESI École de Formation des Managers, completing their studies in 2006. In addition to their formal education, Julien also holds certifications in COBIT 5 Foundation, ITIL v3 Foundation, and PRINCE 2 Foundation from APMG-International.