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Duncan Macrae is an experienced IT Service Manager currently working at ING, where responsibilities include overseeing the Global Workplace Services tribe. Previously, Duncan held various roles at Cisco from June 1998 to October 2021, including IT Product Owner for Service Digitisation & Compliance, IT Business Operations Manager, IT Service Lead, Network Engineer, and IT Analyst. Notably, Duncan led strategic initiatives in service digitisation and compliance, managed operations for large teams and vendor relationships, and developed expertise in network operations. Prior experience includes a position as IT Analyst/Team Lead/Duty Manager at British Telecom. Duncan holds a degree from The University of Edinburgh and completed education at Thurso High School.