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Luana Larissa H. is an accomplished professional with extensive experience in customer relationship management and market operations. Currently serving as a Customer Relationship Manager at Infront, Luana focuses on optimizing internal processes, managing projects, and ensuring account health through scheduled reviews and reports. Previous roles include Customer Success Manager at Infront, where expertise in product knowledge and customer service were leveraged to support account migrations and marketing efforts. Luana also has a background in market operations at wikifolio Financial Technologies AG, where responsibilities included monitoring trading systems and analyzing portfolio proposals. Prior experiences as a Field District Agent for American Express and Area Sales Representative at Bose Corporation further highlight strong sales and client relationship skills. Luana holds multiple degrees, including a Bachelor of Business Administration in Marketing and a Certificate in Blockchain Technology, and continues professional development with recent certifications in ESG and Inbound Marketing.