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Laura Groth has a diverse background in technical account management and software implementation, with experience spanning over two decades. Currently serving as a Technical Account Manager at Five9 since February 2017, Laura also holds the position of Software Implementation Specialist at InfoMC, Inc., where responsibilities include migrating clients to updated software solutions and providing training. Previous roles include Systems Support Manager at Access Worldwide Communications, Inc., overseeing help desk operations, and Application Support at InfoMC, where Laura handled customer support for the eCura Managed Behavioral Healthcare System. Early career experience consists of providing help desk support at Integra, along with earning a Bachelor of Arts in Social Work from Millersville University of Pennsylvania.