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Santiago L. is an experienced Information Technology professional currently serving as an Information Technology Support Engineer at Hitachi Solutions America since June 2023, focusing on site support and ticket management. Previously, Santiago worked as a Virtualization Engineer at Kyndryl from September 2021 to June 2023, providing virtualization and cloud services to various clients. A background in IT support roles includes positions at Amazon as a Senior Information Technology Support Engineer and earlier roles at F4, Zion Tech Group, Glaxo Smith Kline Pharmaceuticals, Citrix, Brocade, and Hewlett-Packard. Santiago holds an Engineer's degree in Computer Systems Networking and Telecommunications from Universidad Fidélitas and has completed various certifications, including CCNA from Cisco Networking Academy.