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Penny Thorpe's work experience includes serving as the Vice President of Customer Success at Infinity since 2021. Prior to that, they were employed by ComXo, where they held multiple roles, including Director of Customer Success, Head of Customer Success, Head of Solutions & Project Management, Business Project Manager, Quality & Business Delivery Coordinator, and Team Leader (Training & Quality). In these roles, Penny developed and executed customer success strategies, led program management and product development, provided consultancy and audit services to the legal and professional services sector, and implemented customer success principles within the organization.

Penny Thorpe attended The Magna Carta School for their education, but no specific year or degree information is provided. In 2014, they obtained certifications in Prince 2 Practitioner and Prince2 Foundation from BCS, The Chartered Institute for IT.