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Maria Angelica Delgado Osio is an experienced customer service and quality analysis professional currently serving as Customer Service Coordinator at INFINITY GLOBAL since April 2024. Previously, Maria worked as a Quality Analyst at Verse, where responsibilities included conducting quality monitoring of agent tickets using MaestroQA software and identifying strengths and development opportunities for agents. Earlier in their career, Maria held the role of Front Desk at easyHotel, excelling as a salesperson and receiving recognition for outstanding sales and customer care performance. Maria completed a Curso Superior en Data Analyst, Data Processing at INESEM Business School in October 2023.