ÂÜÀòÂÒÂ×

Mariel Ellis has extensive experience in customer care management at Gas South since March 2012, progressing through various roles including Manager of Customer Care, Quality Assurance Supervisor, Quality Assurance Coordinator, and Quality Assurance Specialist. In these positions, Mariel created and maintained over 30 Speech Analytics categories, managed team productivity, developed training programs, and analyzed performance through data analytics. Mariel played a key role in setting organizational goals, enhancing team members' analytical skills, and leading initiatives to improve customer satisfaction. Prior experience includes serving as a Medical Receptionist and Physical Therapy Assistant at Associated Physicians from July 2007 to September 2011. Mariel holds a Bachelor's degree in Business Administration and Management from Kennesaw State University, earned between 2016 and 2023.