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Lisa Donaldson is an experienced IT professional with a diverse background in technical support and customer service roles across various organizations. Currently serving as a Service Desk Analyst at Infinite Computer Solutions, Lisa provides remote support for Molina Health Care's members, employees, and providers, utilizing systems such as Genesys Pure Cloud and ServiceNow. Previous roles include Contracted Hardware Computer Technician at SMARTECH & Associates, where Lisa repaired and maintained hardware components, and PC Hardware/Software Technician with The City of Fort Collins, overseeing ticket routing and driver updates. Additional experience includes positions at Aleph Objects, Inc. and as a Student IT Technician at Front Range Community College. Lisa holds an Associate's of Applied Science degree in Network Administration from Front Range Community College.