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Joy Kenville has over two decades of experience in order management and customer service, with a significant tenure at Infinera since July 2010, where current roles include Director of Order Management and prior positions as Senior Manager and Manager. Kenville leads global Order Management teams and focuses on optimizing order entry processes, staff training, and continuous improvement initiatives. Kenville also spearheaded an order automation project, increasing automation from 0% to 40%, and participated in SAP testing. Previous experience includes managing customer service and operations at Fujitsu Media Devices, where Kenville implemented strategies that enhanced customer satisfaction and efficiency, and held key leadership roles in projects that garnered recognition such as the Supplier of the Year Award. Earlier positions include customer service roles at HomeGuard, Inc. and CSC Labs, showcasing a consistent commitment to service excellence and operational improvement.