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Nicklas Fagerberg is an experienced service technician and customer support specialist currently employed at Inet AB since April 2017. Prior roles include trainer for Samsung technical support at Sykes Enterprises, Inc. from January 2016 to March 2017, and at Teleperformance Nordic from May 2010 to January 2016, where focus was on training agents in product knowledge and functionality, particularly for handheld devices and IT products. Additional experience includes work as a Samsung product specialist for handheld devices and providing support for mobile phone services at Hi3G. Early career began as a customer support representative at YouCall. Nicklas Fagerberg holds a degree from Luleå University of Technology, completed in 2009, and attended Haganässkolan from 2001 to 2004.